Customer Help Centre

Delivery Information

1. How do I track a pallet?

   Simply click "Track My Pallet" above and enter your tracking number. You will be able t... (read more)

2. Will my Goods be scanned or checked during transit?

   We have a comprehensive range of measures in place for all consignments, which include vehicle sc... (read more)

3. How long does delivery take?

   We offer both Premium and Economy services. The exact time it takes to deliver will depend on how... (read more)

4. What happens if there is a problem or damage during transit?

   At the time of delivery, the goods should be inspected and any damage reported to the delivery dr... (read more)

5. How do I book a delivery?

   Once your goods are packaged correctly and loaded onto a pallet (click here to see Pallet Prepara... (read more)

6. What are Palletways standard operating hours?

   Standard operating hours for collections are 9AM to 6PM and deliveries are between 9AM and 9PM Mo... (read more)

7. When will my delivery arrive?

   The standard collection and delivery window is between 9AM and 5:30PM Monday to Friday (excluding... (read more)

8. Do Palletways deliver at weekends or bank holidays?

   The Palletways network operates on Monday to Friday. We do not normally make deliveries for consi... (read more)

9. Is it a guaranteed service?

   Unfortunately not. On rare occasions things can happen that are out of our control which may caus... (read more)

10. What access is needed?

    As the pallet will be moved by a manually operated forklift truck, we cannot collect or deliver p... (read more)

11. Where will you place the goods at the delivery point?

    Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that ... (read more)

12. Can you collect or deliver over gravel driveways?

    Unfortunately not. Pallets can only be transported across good, solid surfaces such as concrete o... (read more)

13. Can I send a pallet to Europe?

    Yes we can deliver to 24European countries. If you have any difficulty please contact our Custome... (read more)