Customer Help Centre

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Where will you place the goods at the delivery point?

Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there.

Unlike parcels, palletised goods are by their nature larger items that cannot easily be moved. This is not a two-man delivery service and the delivery driver has to operate within health and safety guidelines. They are under no obligation to enter the delivery premises in order to deliver the goods to a location that the recipient may feel is more suitable.

As the pallet will be moved by a manually operated fork truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations not at ground level.

You should ensure that the named contact is available at the delivery point to meet the driver.