Customer Help Centre

In the rare event your whole consignment is missing, you must submit a written confirmation to [email protected] within 14 working days after the initial delivery date booked, accompanied with the following documents and information:

• Proof of cost price (invoice showing the price the items were purchased/manufactured for)
• Proof of purchase price (Invoice showing the price the items were sold for)
• Proof of weight (i.e. manufacturer description)
• Description of item
• Any further information that you can provide
• Order number

Once received, we will register a claim and insurers will be in touch with any further updates.

Please be aware, that all process must be complete before a claim can be finalised, this includes but limited to, depot searches, salvage operations and repair costs.

If the claim is submitted outside the time frame mentoned above, the claim will be rejected by the insuer. Therefore we are unable to offer any forms of compensation.